Patient Feedback & Reviews For AFC Urgent Care & Family Care Walk-In Clinic in Chattanooga, TN
AFC Urgent Care & Walk-In Clinic Chattanooga, TN cares what our patients think of us
“I had a great experience, I actually told my husband that I would love for this to be my primary care location, if it were possible.” Latonya H.
“I have a great experience at this Urgent Care, they were very inviting, friendly, nice and informative. Thank you.” Carol B.
“My visits have been reasonably quick and satisfying, convenient and accessible in times of need when I’m faced with an emergency outside of my primary care physicians’ office hours.” James C.
“Great staff all around. Would recommend highly.” Sandra F.
“I am a nurse, who recently visited for a chest injury I sustained. I wanted a chest x-ray to rule out a fracture. As a nurse I have the tenancy to expect more from nurses and especially doctors. I don’t tell staff that I’m a nurse in an effort to quickly evaluate the medical staff and hopefully even find ways that I can improve myself. From start to finish, I found all of the staff to be very involved, very concerned, and very attentive to me as a patient. Remember, they did this NOT KNOWING I am a nurse as well. I was so impress with their professionalism and empathy. The doctor was very clear and his instructions were easily understood. The x-ray tech was attentive and made her part of the visit feel comfortable and go smoothly. The nurse attending to me was inquisitive and l asked clear question as well as gave clear, concise answered. The front of office staff made me feel like I was the only customer they were talking care of, even though it was , what I would consider, a busy day. I wish I could personally thank each staff member for elevating the standard of walk in medicine. Good job!!” Christmas M.
“I was so impressed with my experience that when my son in law came down with the same infection I recommended the Urgent Care in Cleveland to him. He was impressed also. Good job!!! “ Lynn R.
“Coming into town from Maryland it was great to find a place that I could go have my finger fixed without a lot of hassle and without emptying my bank account I have CIGNA and it was really great I am really pleased.” LaVon S.
“Our family has been to this location several times. They are always pleasant and professional. Staff is extremely nice! My 11yr old daughter needed a sports physical for her first year of middle school softball team. Everyone was wonderful to her and she wasn’t hesitant at all. Love the whole staff here!” Gina L.
“It was my first time at a AFC urgent care and it was a great experience. Everyone was nice and friendly and had a smile on their face. I will definitely go back if the need occurs. The follow up call was well appreciated too.” Jeff R.
“Excellent staff, from the office staff to the doctor that checked took care of me!! I was very impressed…THANKS.” Elaine M.
“This place did fantastic and I am very pleased with the way they treat the patients.” Brandon L.
“Everything is great at the office! I like that they make follow up calls to check on their patients.” Alli G.
“This was my first visit to Urgent Care and I was most impressed with the doctor/nurse practitioner. I would love to have her as my general practice doctor. She was very through. I will continue to use urgent case as needed.” Debbie Q.
“Everyone was wonderful , I saw interaction with other patients excellent too. I came in with my service dog and everyone was very nice about a giant great Dane in the office…he’s for mobility and balance and it wasn’t a problem. I will return and recommend.” Cindee S.
“A very good experience. The facility was clean and the staff was friendly and thorough. I do believe this is the first time I have ever been in and out of such a facility in under an hour.” Phyllis S.
“I appreciate you all being so nice and helpful. The atmosphere is great by all. Thank you for being so thorough. I even appreciate the follow up phone call checking on me.” Cynthia W.
“Came through in a big way. Needed refills on my cholesterol medicine before a big trip. Much appreciated.” Berry B.
“The office staff was courteous and friendly.” Sandy T.
“Dr. Ballard was very kind and knowledgeable. I will ask for her again.” Larry W.
“Keep up the great work . It is nice to friendly and smiling faces.” Nelson H.
“The doctor was a good listener and figured out my mother blood pressure was too much of a high dose.” Carmen R.
“It was a pleasant (considering my diagnosis) and quick visit. Have been before and will use again. I was treated well and PA thought to test for something I hadn’t considered. Appreciate the knowledge, thoughtfulness and good care.” Holly B.
“Lori was great. She went over everything and made sure she was doing it right.” Ronald S.
“A few days after coming in, the office called to see how I was feeling and to see if there was anything else that I needed. This meant a lot to me since visiting other walk-in clinics and this was never done.” Mel C.
“This location has always been wonderful in treating my problems and be very sure that I understand what is going on. They are aware of all the medications that I am on and making certain that there will not be an issue with anything they need to order for me. Everyone is very helpful from the front desk to the doctors.” Barbara D.
“It’s wonderful to have access to a competent medical professional that doesn’t require a trip to the ER. This is my second time using AFC and it’s always a pleasant experience. The staff is kind and professional.” Tracy S.
“All the different words for excellent… Outstanding, exemplary, friendly, detailed, caring.. I could go on but I have run out of exemplary words.” Bob B.
“The whole team is wonderful there! I appreciate their professionalism and demeanor!” Deborah B.
“My visit was very good and I received the care that anyone would want. The staff greeted me with enthusiasm and were concerned about my health and getting me taken care of. I want to thank all the folks at Urgent Care in Chattanooga for their warm and friendly care. Great job and I am back to good health and feeling well. Thank you UC.” Richard H.
“My visit was so much fun I can hardly wait to come back. Starting with the young lady that took me to the room to the NP that attended my concerns the visit was great.. Both of those young ladies impressed with both personality and competence. The youngster that escorted me to the room and later did my x rays was a delight of humility, humor and competence. The NP, equally personable and so very competent and assuring. Great team.” Bob B.
“My husband has been there several times and this was my first time. The staff is always very kind and welcoming. The Dr.’s And PAs and very thorough. I received a call from the staff a couple of days later to check on how I was feeling. I give them a big thumbs up!!!!” Cynthia B.
“I was very pleased with the nurse practitioner Hadleigh Stone and her treatment plan for my diagnosis. Everything was explained In detail including the medicine she prescribed. I also spoke with Dr. Natasha Ballard whom I had met before both were very professional and answered all my questions and were very caring.” Jerry B.
“I love the fact that they called me after a few days to make sure I was feeling better!” Brandy C.
“I am very happy with my treatment! I was about to leave on vacation, had no time to schedule an appointment with my eye specialist—walked into the clinic with a “stye” forming in one eye. Now a little over a week and all is well with the eye! A stye would have ruined my vacation! Happy and will continue to use them! Thanks!” Patricia H
“I love love love this place.” Susan L.
“Extremely liked Dr. Ballard. She is very respectful and caring. Highly recommend her.” Brooke K.
“I’m so thankful for this staff. I went in with severe pain and they took such great care of me!” Kimmi J.
“Excellent experience. Loved the doctor. Nurse was kind. Even with a needle.” Susan L.
“I loved it. I was a traveler just passing through your town. I’m glad I stopped as I had a terrible ear infection. I knew I probably needed an antibiotic. They diagnosed the problem and I had the needed prescription in no time. They also directed me to the nearest Walmart to have it filled. It was an excellent experience and I’m grateful they were there.” Candace A.
“Both times I have visited this AFC recently I have been really impressed with my experience. The PA and NP that I saw on either visit were professional and full of information and went the extra mile to ensure I was taken care off. 10/10” Caleb N.
“This was our very first visit and we were pleased with how it all went.” Rosa G.
“I was very pleased with the service rendered and glad that I visited the location I did would recommend it highly to someone else for services!!!Thanks again!!!” Angela H.
“Great team, courteous professional. Thank you!” Jeff K.
“Love this place. easy access,. Medical team and front of house all work together. Listen to your “issue”. Have all the tools for labs, x-rays and quick results, so a diagnosis can be made and care recommended. Gives all the necessary reports so you can bring to your primary care physician. So happy this facility exists.” Vivian H.
“Our entire family goes there and we love it and have always been treated with care and respect. Very professional and clean office and x-am rooms” Herbert B.
“LOVE,LOVE,LOVE the Dr.’s & Staff @ this location!!! They are ALWAYS Wonderful to our family!!! We’re especially fond of Dr. Ballard-She’s always Sooo kind & knowledgeable-her diagnosis & treatments are spot-on every time!!!! What a Blessing!!!!” Diane S.
“Hadley the Nurse Practitioner was awesome in everything she did and made my daughter feel very at ease which most doctors cannot do. Thankful for her that day.” Rick S.
“I have already recommended this facility. Very pleasant experience.” Barbara G.
“Thank you for your team. I followed their suggestions and was admitted to hospital. So believe this saved my life. Following up with doctor visit this week.” Janice H.
“The clinic was very well cleaned and the staff welcome me soon as I walked in and every one made me feel very comfortable and welcomed at the clinic.” Anthony R.
“Friendly timely and I was well taken care of” Tina H.
“I went there because they are so prompt and courteous. Way easier to deal with than my regular doctor. The staff is wonderful.” Linda M.
“My problem was taken care of quickly and successfully. Great Job, feeling much better” Jewell G.
“I have been in healthcare for my entire career. We were on a 2 week road trip when I needed medical care. I saw that this site had great recommendations on social media, so we visited. Everyone was friendly The NP who took care of me was kind and efficient. She answered my questions and gave me confidence in her course of treatment. Thanks for a pleasant experience!!” Jackie D.
“No suggestions was and have always been pleased with the care we receive from y’all!” Renee L.
“Dr. Ballard was awesome! She was so down to earth and professional. The rest of the staff were very friendly and helpful. Thank you!” Stephen S.
“The staff was very professional they treated me like a human not a not a number from the secretary to the doctor they were pleasant and made me feel very welcome I would return to this location and I would recommend my friends here thank you for not only being very professional but actually showing genuine care is well.” Richard P.
“I went on a Sunday morning because of not feeling well. The young lady that checked me in was very friendly and got me checked in quickly. My wait was minimal in the waiting area and once I was in room it was less than 10 minutes before doctor came in. The staff did a great job of getting me tested treated and released quickly. I highly recommend this facility to all my friends and family.” Katrina B.
“Awesome job! I will be back again, if need be! The doctor was very thorough and explained everything so well. The girl at the desk was very friendly and professional.” Joan C.
“The staff was very friendly and helpful. The facility was very clean and convenient. I will use this facility again.” Patricia W.
“Great visit, even though I was sick. This has become the only Urgent Care I use. The only thing I would change is having the ability to make this place my primary care facility.” Autumn B.
“The nurse practitioner, Hadleigh, was absolutely fantastic. She listened to me, took my concerns seriously, and even gave me a backup in case the medicine she gave me didn’t help in time for my audition. She put me at ease and made me feel like my concerns were valid.” Leigh H.
“The female doctor I saw was informative, supportive, encouraging, and friendly. I felt much better after talking with her and went home feeling relaxed and secure in the fact that I had been well taken care of and would soon be back to normal.” Mary P.
“I was extremely satisfied with the results of my visit. I will not hesitate to go there again if and when needed. It was a welcoming professional atmosphere and everyone I observed coming into the office was treated that way! Thank you.” Paula G.
Although searching for an urgent care while traveling is not desired, your facility and staff were wonderful. The staff was efficient, knowledgeable, and helpful. They took care of me and got us on our way quickly. We were impressed. Thank you.” Mary S.
“We traveled from Flintville TN to Chattanooga just to see Dr. Walter Boyantan. He had been our primary care Dr. for over twenty years so the drive was worth it. All people involved in my visit were friendly and professional. I would recommend this AFC Urgent Care to everyone. If you get the pleasure to see Dr. Walter you will be very please!” Dorothy M.
“I always use and recommend AFC. It is the best place to go to when I am in need to a quick trip to the doctor.” Kimberly J.
“Everything as I expected, and more.” Amra T.
“Everyone is very nice and friendly! I would high recommend them to anyone!” Nancy B.
“I prefer going to AFC because I feel like I get more personal care than I do from my PCP. The staff is always cheerful and welcoming. When I go to my PCP I am always there for about 2 hours, mostly waiting. At AFC I am out within an hour.” Vickie T.
“I was so impressed with the whole experience of having to visit a clinic/doctor: Welcoming, minimum wait, and doctor and nurse who were professional and thorough…so much better than having to go downtown to my doctor’s office.” Judy E.
“It was a very good place to visit, they were very nice and they were fast with service. Thanks to the staff and doctor.” Lisa P.
“I love being able to have such a friendly clinic with such knowledgeable and qualified providers when I cannot see my own PCP. My husband and daughter have also been patients in your clinic and feel the same way. Thank you so much for such a wonderful experience!” Noelle B.
“My arrival was late in the day on Saturday, but I was immediately taken care of. The entire staff was friendly and welcoming.” Patricia O.
“This was my second visit to this location. Everything was above my expectations. God Bless.” Loretta S.
“Very professional and also very kind and very nice and gave great advice. Thank you for the excellent care.” Carolyn T.
“We always love seeing Dr. Ballard! She listens to the symptoms, relates well, asks good questions and sizes up the situation quickly. Great follow-up too!” Christine M.
“The office staff was amazing. The doctor was kind and friendly. Everyone was kind even though I was sick. They all made my miserable day a little brighter.” Mary T.
“I will be back when my DOT Physical is once again due. These people were great.” James B.
“Thanks for taking good care of me.” Sonya C.
“Diagnosis was good/exact.” Bob M.
“I have visited this location on several occasions. Dr. Hadley is always very friendly and helpful and goes above and beyond in the patient care aspect. I would recommend this location to anyone who needs a doctor on short notice.” James O.
“I’ve used urgent care multiple times, and always recommend them! They are always extremely kind and make me feel very relaxed and cared about, which is super important when you’re not feeling well.” Ashley B.
“Staff and doctor was very helpful.” Nathan S.
“I’ve been there on more than one occasion, almost always feeling really bad, and they assess their patients ensuring they are getting to them as quickly as possible. I love that they not only remember me but always check my charts to make sure l get the best diagnosis and also do a follow up call. I have told so many people about the level of care that l receive here. Professional and personal that’s one of the reasons why I will always come back. Minimal wait time also a plus.” Angela M.
“The front desk ladies were very nice! Dr Ballard is the sweetest doctor around. I just love her! She is very caring. She was very concerned about my problems. They called in a couple days to check on me. I would recommend AFC to anyone! ” Nancy B.
“Just want to give a shout out that Hadleigh is a very thorough, professional Nurse Practitioner. When I am sick I would rather come to AFC than try to get in to my doctor.” Sandy H.
“I have been to this clinic on numerous occasions in the past couple of years. They are always friendly, considerate and kind. I am seen promptly, and examined thoroughly. Diagnosis is made and I am given instructions on my care. And then… they call in a day or two to see how I am doing! They are wonderful!” Deborah N.
“Dr. Rhea and Doug are amazing! My kids actually look forward to coming here when we can’t get in with their regular pediatrician.” Jennifer R.
“I was visiting Chattanooga from Nashville and needed medical help. My daughter had visited your facility before with her sick children and was very pleased with the care they received. She recommended your office. We are more than happy with the service and care we received.Thanks to all the staff, it couldn’t have been a better experience.” Roderick S.
“Last week was the first time I’ve been to this office… I received such great care on Monday when my daughter woke up on Tuesday not feeling well I took her too. They have our quick service from now on! ” Tama L.
“This was my first time visiting this clinic. My husband has been a few times and has always been happy. I was so impressed and thrilled with my experience. My doctor listened better than my GP does! I felt like my visit was just as important as anyone else’s and I didn’t feel rushed through. Costs of everything were thoroughly explained to me which I appreciated so much. I will definitely be back in the future if I need a quick clinic to get into. ” Elizabeth S.
“I am glad I have a place to go when I need to be seen quickly and they take time and care to be sure I get the care I need. I appreciate the follow up call too. very friendly staff! ” Andrea B.
“I was impressed by how caring the doctor was–she really listened to me and didn’t seem to be in a hurry to get to the next patient.” Nancy B.
“Highly professional staff; will recommend and visit again.” Joy W.
“I was extremely surprised that the two times I have been to the urgent care I have received a phone call checking up on me to see how I was doing. I don’t think I ever received a phone call from my primary doctor to see how I was after the visit. Very good quality. Makes you feel like you are special. Keep it up!” Nancy M.
“I visited for the first time last week for an ear infection and cold. I was very impressed with the friendliness of everyone and really felt like my concerns were listened to and addressed. I told my husband he needed to switch to y’all as well. He actually needed to visit Christmas Eve for something (we’ve had a rough week) and he was impressed as well. I needed to return today and I was again impressed with the quality of care and concern. ” Ashley B.
“Everyone was friendly and caring. The facility was very clean. I would highly recommend going there!” Lori H.
“Excellent care and attentiveness, especially on a very busy December 23. Would highly recommend this clinic and staff. Thank you.” Ruth B.
“It was a great visit that really helped especially around the holidays and on a weekend when care is needed most without the big worry of a looming hospital visit cost. Keep up the great work.” Robert T.
“I felt very awful the day I came in but everyone there made me feel better from the time I walked in to the time I left.” Erynn B.
“It was quick and easy. Thanks so much!” Estelle B.
“The PA I saw was excellent. An extremely caring and gracious lady. I appreciated the care I received on my first trip ever to a walk in clinic. ” Tara W.
“Today I saw the NPA… she remembered that she saw me a year ago! Well, maybe she read it in the chart, but the front desk woman remembered I was in 3 weeks ago! Everyone is always friendly, caring and listens to me. I wish AFC could be my primary care doctor!” Deborah N.
“The staff was polite and professional. The office seemed clean and well managed despite the busy atmosphere. I was impressed with the visit in all aspects.” Sandra J.
“Staff was excellent! Wait times are minimal compared to other offices. Staff was very helpful and friendly. Will definitely recommend to others.” Bridgette N.
“I was very impressed with how friendly and considerate the staff was to me! Jill was especially kind and also concerned with my condition, and she also respected my choices toward a certain medication. My treatment was excellent! Thumbs up!” Lottie C.
“Love this place when I am sick. I am always treated well, everyone is friendly and the rooms are so clean and bright.” Martha B.
“The staff followed up with us personally the day after our visit. We felt they went beyond what was expected to help care for our daughter.” Leslie D.
“Best & most professional experience ever at an Urgent Care. Would highly recommend to anyone! Could not have been more pleased!” Jennifer A.
“It was a great visit. Minimal wait time and the staff and doctor were very friendly.” Debbie B.
“Everyone was very helpful and before any test were ran I was clearly explained the charges. The staff was very friendly and determined to investigate to find the root cause.” Stephanie M.
“It was great. My injury had been called in ahead of time and I was rushed right in. The Dr went right to work on my finger.” Chad S.
“I’m seldom sick but when I am I’ll go to AFC urgent care.” Jerry M.
“Not only would I recommend you–I already have on the same day I went in! Dr. Ballard was a delightful person and also very thorough and knowledgeable.” Cheryl W.
“Great facility and staff. Will use again for my family and myself.” Moises F,
“I absolutely loved this office and its staff! While I know the facility is new, it was clean, inviting, and well taken care of. The staff were incredibly friendly from the front desk, to the nurses, doctor, and X-ray tech I encountered in the back. I highly recommend this office to others and will make sure to tell those I know about it. While I do not look forward to needing to go back to a doctor, I look forward to being able to come back to this office and its staff in the future.” Alexa R.
“My husband had a cut on his head and needed stitches. I did not want to go to the emergency room for obvious reasons. We could not have been happier with our choice. It was like being in a private doctor’s office, and a very nice one. We would definitely use it again. Thank you!” Carol B.
“I was well taken care of by doctor and staff, and the office visit was timely, which I appreciated very much.” Jennifer R.
“I love this location. The doctors are very thorough and professional. I recommend them to all my friends, family, and co-workers.” C.H.
“Everyone was so sweet!” Amanda L.
“I was pleasantly surprised with the minimal wait time and the friendliness of staff, even to those patients who came in after me when it was right at closing time. This is much better than the emergency room!” Katherine B.
“Was very satisfied with staff and the Doctor was so friendly and really cared, so I would recommend this place to everyone I know. Thank you.” Gabriela P.
“Always fast easy and friendly! My fave. Sweet Dr and staff.” Amy B.
“Thanks to all of the staff, from the front desk, to the nurse, and to the doctors for all that they did.” Tony P.
“Front Desk staff was amazing and I really felt like my doctor cared about me and my health… thank you AFC.” Katrina B.
“My family loves Dr.Ballard! I was having a rough day when I came here and once I left I felt a little better, thank you.” Bradley B.
“Miranda upfront knows her stuff and Dr.Ballard is also so kind and patient way to go afc urgent care.” Dusty M.
“Five 🌟, for sure! Thanks for taking great care of me!” Christy T.
“Dr. Pickett was very thorough in her explanation of my diagnosis as well as my exam, and she made sure that I had the right prescriptions to make me comfortable and get me well.” Emma K.
“The front desk staff was great. I went in on a Monday and they were pretty busy, but the two ladies at the front desk was very fast about getting me checked in. They were very polite and welcoming. The staff in the back was great too. I like that I didn’t have to wait forever too.” Nikki C.
“I can’t think of anything more that you could do. I was very pleased with how I was treated.” Tonya M.
“I think DR Kimberly Pickett is awesome! I have never had a bad experience there. Keep up the good work!” Pamela R.
“This was my first visit to Urgent Care after moving to Tennessee from Georgia. Everyone was nice, pleasant, and helpful. The Dr was very personable and professional. She is a caring individual and so kind. As we left, I made the comment that the entire overall experience from the front desk to check out was awesome.” Janice P.
“Great experience. Great doctor and staff. Thank you so much!” Linda G.
“I was pleasantly surprised at such a nice experience, especially feeling so sick.” Katie D.
“Everyone working there was very friendly polite and courteous. I would go back again and will definitely recommend it to others.” Alan S.
“Very nice and professional business. I will be using them again.” Wilda H.
“I always have a great experience here even though I’m there for not so great issues! I’m closer to a different physician’s care office, but I always head straight to this location because of my experience.” Carlynda C.
“Continue giving the best care possible with the latest technology along with affordable service. GREAT PEOPLE DO A GREAT JOB!” Terrance W.
“Impressed at how quickly I got processed and in to see the medical professional.” Marian S.
“Great staff. Pickett has exceptional people skills.” Jerry W.
“We came in for a sports physical and we were in and out in a very reasonable amount of time.” Renee L.
“Great service in every way!” Clarissa K.
“I have been in before and every time I go it is always a pleasant visit.” William D.
“I was in Chattanooga, on business, I noticed a bite on my arm it seemed to increase in redness. I was told to get medical attention, I Google urgent care in the area and AFC Urgent Care, stood up above the rest. I was on a tight time table. I arrived 25 minutes, before they were scheduled to close, but the care I received was extremely above whatever care and time that was left in the long and caring. The personal at this location is A plus, and the follow-up call showed me why you received a high ranking.” Lemon L.
“Tried to set an appt with my normal dr but no one called me back until a week later. I visited AFC bc I was in serious pain, they were fast, kind, concerned about me, listened to my concern about how my issue could impact my pregnancy, and got me taken care of asap. I was also pleasantly shocked when I received a follow up call a few days later to make sure I was doing ok. MAJOR KUDOS and thank you for fabulous care! I felt like I mattered.” Jennifer M.
“I was thoroughly impressed with everyone there at AFC. They were both caring and understanding of my needs. I left AFC feeling all employees had done a great job. Being that my Primary Care doctor was out of the country and I had no other doctor to go to, I did not feel like I was a stranger there. AFC was personable, knowledgeable and expedient in getting my issue resolved.” Susan M.
“Place was very clean and staff was friendly. I would visit again.” Richard B.
“I have been coming to this location and always have had excellent service, reasonable wait times, and always friendly and concerned about my health issue at the visit, always receive a call back to check on me.” Nikki M.
“My husband and I are so happy to have AFC Urgent Care so close to our home. The care given is excellent.” Linda O.
“Dr. Ballard and and her team are taking excellent care of their patients! Keep up the good work!” Stella S.
“I truly love this place and trust them.” Jane W.
“I thought Dr. Pickett did a great job covering all the bases and making sure we understand the situation. I thought she was very thorough.” Christine M.
“Everything was great. X-rays were taken and sprain was wrapped up. Everyone was friendly and took good care of me.” Timothy W.
“Everyone was so friendly and helpful! My nurse practitioner, Hadley, was awesome! Loved her! She made me feel so comfortable and welcome! I will definitely use this facility whenever needed!” Mary L.
“Great care. Answered my questions and really listened.” Dorris F.
“Great experience – no issues.” Amanda P.
“I do not have any suggestions to help you improve, except to keep up the good work. I consider this AFC Urgent Care center my primary physician’s office. I love everything about the service, the staff and the pricing at this location.” Jennifer J.
“This is by far the best AFC I have visited. It is my go-to when needed.” Janice H.
“I have had a regular primary care physician for many years but I have found the 4-5 times I’ve come into this urgent care it’s very professional. It has met my needs and everyone–I mean everyone–is very kind and friendly.” Trudy B.
“The staff was helpful and courteous. The wait wasn’t very long and when the nurse made her initial prognosis, she checked with the doctor to get her opinion on the cause. When the nurse was through, she came in the room and decided it was a spider bite, which was the right call. She then put some iodine on wound and made out a prescription for some antibiotics. I got a call today to check on how the wound was progressing, which was a first from a ‘doc in the box’. Very happy with the professionalism and service.” Gerald L.
“I loved Dr Kimberly and wish she was in private practice. Dr. Kimberly immediately addressed one of my health issues even though I was not there for that problem at the time. I had an earache and she was so gentle while examining me since it hurt to touch my ear. It was nice to see a Physician that listened to me and took her time to answer all my concerns. I will definitely return if I have any issues in the future, but in the meantime I will help spread the word about your wonderful office!.” Kimberly C.
“Drug test only. Quick and efficient.” Brad C.
“I work in the Operating room at a hospital in Chattanooga and am used to being in various healthcare settings. I was extremely impressed with your facility. The physical building was new and clean. The front desk people were nice and efficient. The medical assistant that took my H&P and vital signs was pleasant and focused. My room was clean. What impressed me the most was Dr Ballard. At the end of the day, she was still pleasant and non rushed. She listened to me without interrupting. My problem was simple and I tried to be as concise as possible. I know MD time is valuable. She is a great asset to your company in both her professional judgement and demeanor. I would not hesitate to go to your facility again for an Urgent Care problem.” Andrew J.
“I Love Visiting the AFC!” J.S.
“The Dr that saw me was one of the nicest people I have met in a while. Very refreshing. The staff up front was also in a good mood and very kind to me. They even offered a suggestion on my insurance that I appreciated. I am assuming their positive attitude was a reflection of how the Dr likes to treat people. They are doing all the right things at this location.” Brendon W.
“Thoughtful, caring and quick.” Julia B.
“I brought my 7 year old daughter in who was a little nervous about getting a swab for strep but the nurse was amazing and even went as far as complementing her on her glasses, which she loved! I needed a few chest x-rays to rule out injury or illness and the tech was fantastic. My daughter wouldn’t have stayed in the exam room by herself so she was placed behind the protective wall with the tech and she explained to my daughter the different bones and a few organs that she could see in the pictures. She was appropriately awed by the experience. Thanks to all the wonderful nurses and doctors at AFC.” Jennifer O.
“I have been to this center several times over the years. Am always treated very well, and fast. Seldom any wait.” Barbara S.
“Everything was awesome. I have no complaints.” Joan A.
“Went in with low expectations and was pleasantly surprised. It was not crowded so I was seen rather quickly. All I came in contact with were nice.” Sharon L.
“Great care and understanding people!” Linda M.
“Great Service Efficient and very thorough! They all Listen and are very conscientious of their work!” Kelly A.
“I can’t think of a thing I’d recommend changing, other than coming up with a way to prevent my horrible allergy to poison ivy!” Brigitte A.
“Everyone there was fantastic! They greeted me warmly and were very helpful and kind. My husband was in there last week and his experience was just as good. Each person I dealt with was professional.” Jenni N.
“I liked the clinic very much. I wish I could use them for my PCP! Very friendly and courteous.” Vicki T.
“This was my second visit to the Gunbarrel location. I live out of town and both times became sick while visiting Chattanooga. I so appreciate the great care and compassion of your staff from front to the back. This office is efficient and professional. The staff is always helpful and I received the best medical care. Thanks to all for a JOB WELL DONE!” Victoria H.
“AFC is always our go-to when our Primary Care physician is unavailable. In fact, she even recommends your office. ” Phillip V.
“To me they are the #1 Urgent Care In Chattanooga. You don”t have to wait long and the doctors are very knowledgeable.” Lisa W.
“So glad you are there for us! Don’t have wait weeks to see my physician over small or more advanced health issues. Always something that helps me get better. Thank you for taking care of us!” Sharon F.
“Dr. Rudolph was excellent. Will definitely recommend.” Joy W.
“The visit was real nice. Everyone was polite and friendly–I will go back if need be. Thanks.” Jimmy D.
“Third visit to this facility for either myself or a family member. Wonderful staff and providing such a tremendous service to the community.” Mary K.
“Good experience.” Natalie L.
“Had a great overall experience!” Ali R.
“Great experience both times! Fast friendly easy and efficient.” Amy B.
“This was my very first experience and I was extremely impressed. Since my routine physician was not available to see me, I chose your business and I sure was satisfied with the splendid care I received. What a blessing that my medical problem was diagnosed and properly cared for and the end results were positive. In the event I have an unexpected illness and my doctors office is not open, I would first chose your business over the ER. Thank you for being there when I was very sick. I have told numerous friends and family how wonderful the experience was.” Caroline A.
“Loved Dr. Pickett – she was wonderful!” Darlene F.
“I stopped by with my son who had sustained a knee injury during a soccer game earlier in the day. I knew his injury was not life-threatening, and I was hoping to avoid the long wait times at the hospital ER. The entire staff was very helpful and efficient. The care my son received was the same quality that he would have received at the local children’s hospital. The office was very clean and spacious. Precautions were taken to avoid the spread of germs in the waiting room, and I really appreciated this, especially given that we were not there because of illness.” Caroline P.
“I can’t think of any improvements! The staff was so friendly, and helpful. I feel so comfortable going there instead of [another urgent care clinic] where I went a few months ago because they seemed less busy. Next time, I’ll wait at AFC. Thanks!” Lisa P.
‘I was very impressed with the competency & professionalism of the staff. I had a dentist appointment at 12:30 pm and I arrived at the clinic at 11:00 am. I had a bladder infection and very badly wanted to see the doctor ASAP. I explained to the girl at the front desk about the dentist appt. & she was very helpful in getting me in & out in time. She also explained that if there were a delay, she could void my payment & I could come back by after the dentist apt. Thankfully, the staff was very efficient and got me in & out in time. I was given a shot to “jump start” the antibiotic which I greatly appreciated. My experience was very positive and I will definitely use the clinic again.” Joye P.
“The doctor I saw, forgot her name, was amazing. Very friendly, professional and seemed very concerned with my care. All the staff were great also. Highly recommended this location. Thank you so much!” Kimberly W.
“Everyone here was super nice and helpful. It was a fast and efficient service. I Loved it.” Amy B.
“Dr Ballard is one of the best doctors I’ve ever seen. She is very knowledgable of your issues and she patiently listens to your complaints.” Tonya S.
“My husband had to go to your office for a toothache. The office staff and everyone was so nice, and they even called with a follow up to see how he was doing. That speaks volumes, and I wanted someone to know how much that meant to my husband as a patient.”Velvet G., Residency Coordinator for the Emergency Medicine Residency Program at the University of Tennessee Chattanooga, Erlanger Health System
“I have visted this office several times and have had a gracious and pleasant experience each and every time. Thank you.” Stephen H.
“I was very pleased with my visit. The staff was great,” Loretta B.
“In and out in 50 minutes… Awesome!” Denise T.
“This was my second visit to the Gunbarrel location and each time was a blessing. I was treated with care, kindness and understanding. I felt at ease and well taken care of.” Sherri E.
“I really love the doctors here. Very respectful and knowledgeable.” Maria M.
“Dr. Ballard is professional, kind, thoroughly explains things witout ever seeming condescending, and does an excellent job. Front desk staff are friendly and helpful and always greet me as soon as I arrive. The people at this facility are doing a wonderful job!” Tammy C.
“I have great respect for Doctor Ballard. She is thorough and comforting. I love the fact that the staff calls me back in a few days to check on my progress. I recommend your offices to everyone for quick, affordable, reliable care.” Janice W.
“I have used this facility 3 times and every time it has been a great experience. The staff are courteous and friendly, the facility si clean, the wait time is acceptable, and the physicians are quick but attentive and knowledgeable. [I] have recommended AFC to my family and friends.” Patricia F.
“Dr. Ballard is great!” Amber T.
“Jolene was kind and thoughtful in her words and actions. Kudos to her!” Terrance M.
“There is nothing to improve!” L. B.
“Amazing facility and staff!” Kylie S.
“I would come back here with any of my family. Very nice Doctor and staff. Keep up the good work.” Cheryl H.
“I’ve visited this site several times over the last three years. I was never disappointed in the way I was cared for and treated with respect each time. Thanks for the work you do and the Staff you select for your representatives. Well done!” Stephen O.
“I have been to this facility several times now and they always seem to take care of everything. So easy to just walk in rather than being put off for a week to get an appointment with my regular physician. When I am sick I want someone to take care of me now!!” Sandra W.
“My family has been going to this location for several years. We love Dr Ballard and Dr Sparks. They are very kind and concerned doctors and I feel confident in their treatment. The front desk medical assistants and nurses are very nice and courteous and do a great job. Very satisfied with the care we receive!” Janet B.
“This is the second time I have been to Urgent Care and I have been very pleased. Felt better by the next day! Thank you to everyone there for being there on a Sunday afternoon!” Felecia C.
“This was my first experience visiting your facility! I was impressed with the cleanliness, professional staff, and the nurse practitioner who was taking care of me that day. I was feeling much better in 24 hours of my visit. It’s great to know your office is available when it’s after hours for my regular doctor and need to be seen. I would definitely recommend Doctors Express Urgent Care.” Karen M.
“They do a great job. Have used them several times.” Terre W.
“In my two experiences with your office, I have not seen anything I would suggest you change. I am just grateful you are close to my house and I can get in when needed.” Vivian P.
“My visit was very pleasant. I was in, seen and out within 1 hours, which was awesome. When you’re sick, you don’t want to wait a long time to see a doctor. I would send a friend.” Mary J.
“Great facility. Always our go-to place for the whole family. Suzy A.
“A terrific place to go when you are feeling sick! So courteous, caring and thoughtful! Quite throrough in the examination and explanation of medications! The center called back three days later to see how I was feeling! Great place!” Linda M.
“The doctor and nurse on staff that day were very attentive and friendly. They actually listened to our thoughts and concerns. It was a very good experience!” Jane F.
“This was my second visit and I was care for as well the second time as I was the first will keep using you. Keep up the good work and thank you!” Jim B.
“This was my first time to go to Urgent Care. I was very impressed. I would definitely recommend this facility.” Carolyn R.
“The staff was tremendous, and made me feel like I was their only patient when clearly I wasn’t. I felt like everything was done to ease my concerns.” Deryl R.
“It was the most pleasant medical visit I’ve had this year. And I’ve had two surgeries and several doctor’s visits for them. If every urgent care was like this one, I wouldn’t dread going so much. This is what I believe the medical field is supposed to be like.” Avril C.
“The service was fantastic. All of the staff at the front desk, the nurses, and doctor were all very knowledgeable and friendly.” A. B.
“I am glad you are open when my doctor’s office is closed. I always know I will get good care and receive a followup call.” Patty A.
“I want to thank you all for such a pleasant experience. I was in and out in an hour with three people ahead of me! I have been bragging on you all ever since. The staff is amazing and I was thrilled to receive a follow up call a few days later to make sure I was doing good. You are blowing the competition out of the water!!” Jamie R.
“I love this place! I prefer here over and of my regular doctors that I’ve been seeing for years. The staff is excellent and friendly. I have seen all of them by now and they are all good. Keep up the good work!! I even bring my childrename here.” Jennifer M.
“Your office is a lifesaver for a busy working parent.” Alisa D.
“I was very impressed with my experience at AFC. All staff members were very helpful and kind. I have already recommended AFC to a co-worker who was equally impressed.” Tim C.
“The reception personnel were great. Kind, engaging, and professional.” Ben M.
“I was very impressed and appreciate the way all of the staff addressed my concerns.” Michelle M.
“I had a wonderful experience everyone was really nice and I really liked the fact that I received a call a few days later to ask how I was feeling. I will use this office again.”
“I had a very good visit at your office. The staff was very courteous and helpful. Thank you.” Karin W.
“The whole staff was pleasant and concerned when I came in and got me immediate assistant when mentioned I was having numbness and tingling in my arm and hand. They kept checking on me until the doctor was able to see me. Dr. Ballard was excellent and made sure she was complete in her exam, diagnosis, and treatment. I was 200% pleased and will be going back when needed.” Elizabeth W.
“Everyone was kind and caring even though we came in within an hour of closing. They did a great job both days we were there. I thought it was great how they provided us with our X-rays for our other doctor. Your nurse even gave my son lessons on using his crutches. Awesome Job!” Bethany N.
“The doctors are knowledgeable and take time to explain the diagnosis and treatment. I would definitely recommend AFC/Doctors Express to family and friends.” Michele M.
“I dreaded going to a doctor to get X-rays but this visit was a breeze. I will go again and I told my family about it.Thanks for great service!” Robert G.
“I’ve never been treated so kindly by a team of medical professionals. It’s tough to drag yourself out to see a doctor when you’re sick and I was extremely grateful for the short wait time, I was in and out in under an hour.” Amber B.
“Dr. Broyles was so nice and professional. I am a Rad Tech at local hospital, I will return here, if need be, instead is our ER.” Olivia W.
“I was impressed. Not at all what expected. I will suggest AFC/Doctors Express to everyone. Thank you so much” M. J.
“I don’t know how you could do any better. This was my second visit and it is reassuring that you are there whenever I might need you.” Pamela E.
“We appreciated the compassion and empathy! And the expedited service! Thankful that we were referred here!” LeBrea F.
“I would not recommend any changes. Everything was like clock work. It was very clean. Everyone was professional and friendly. The doctor was very friendly and put me at ease. He had compassion and took his time with me. I would recommend AFC/Doctors Express!” G. Dove
“Was great, very warm and compassionate.” B. Lehmkuhl
“The Dr that I saw was very professional but down to earth at the same time. An office where you actually felt cared for and not just another patient.” C. Potts
“The team at AFC/Doctors Express were genuinely concerned about my health and what was needed to help me feel better. Everyone was thoughtful and respectful. The call back to check on my status was very important to me because it reinforced I wasn’t just a dollar sign but someone they cared about. Keep up the good work!” Sandra S.
“Staff was SUPER friendly from the front desk to Jessi the Nurse Practitioner!!! I was in and out in no time plus they called in my prescription instead of writing it down and waiting it to be filled. Thanks for the outstanding care” Meyoshia P.
“This was the best experience that I have ever had at a doctor’s office. I was so upset when I went there and the nurse calmed me down and even gave me a hug. The doctor was so nice and personable. I already recommended this place to my Mom.” Millicent H.
“AFC/Doctors Express is the best urgent care in Chattanooga TN. Thank You.” Larry S.
“AFC/Doctors Express is everything I could want in a family Doctor unfortunately they are an urgent care which is a great plus for me too! The staff is very pleasant and easy eager to listen to you and are very prompt and thorough! The doctor was awesome and even returned to see me after my X-ray and my breathing treatment. I was so impressed with the treatment and the extra information I received that related to my prognosis. This office is very up to date that includes a print out for me that I could review later. Thank you so much for your personal touch.” Joseph W.
“I absolutely love the care and compassion shown by the support staff and doctors at this location. This most recent visit the doctor was very precise in her attention to me – listening closely and following through with x-rays and calling me with the radiologist’s report. AWESOME!!” Karen H.
“I was in this office twice in a week. The first time with the flu (yuck!), and the second time 6 days later needing stitches. Both times I was seen promptly and taken care of within an hour max of my arrival time. The receptionists were both extremely friendly. Not only to me, but to the other patients as well. Both the Dr’s and nurses I saw were bright and very knowledgeable. I left both times with a great experience! Would, and will, HIGHLY recommend this office to friends and family!” Kathryn M.
“I was very pleased with my visit and I couldn’t suggest anything for improvement. I was waiting on my doctors office to schedule a cat scan and I was hurting so bad and got tired of waiting that I went to the clinic and they scheduled a cat scan for me immediately. Thank you to the entire staff for caring for me.” Kathleen C.
“I absolutely LOVE this place!!! I had been suffering for three weeks. I had been to my PCP and the CVS Minute Clinic, and had been given the wrong diagnosis. The doctor I saw, set me on the road to recovery. I’m extremely grateful.” William G.
“This was by far the best experience that I have ever had at ANY medical office. Dr. Ballard is a true blessing. My back was killing me and she showed that she truly cared as she listened to me. If I ever need any medical care, this will be my first place to turn to! All of the staff were polite and helpful. Thanks!” William G.
“Loved the physician and the attention paid to details of my injury. Would use this service again. Much better than my PCP experience.” Stephenie B.
“AFC/Doctor’s Express was great. I had additional symptoms show up later so I called and they answered my questions and called in a prescription for me. I will definitely go back.” Samuel L.
“I have been to this location several times and received amazing care. I love that they call to check in on me, and that they call me with lab results. With any other provider, I have to go online and view them, or have to call myself and ask for them. I have recommended this center to all of my coworkers. The care is quick, friendly, and so genuine.” Leeann S.
“I brag on this place each time I visit them. I could not ask for better service. Thank you so much.” Barbara S.
“My regular doctor is very good, but I like how fast I get in and out at AFC/Doctor’s Express. I had a heart attack in 2004, had a four-way bypass, and have had 19 stents in the last 3 years, [so] I can tell when doctors and nurses know what they are doing. I would put you up against any doctor or hospital. They cannot compete with the outstanding services [at AFC/Doctors Express]. I already feel 100% better. I will be able to return to work tomorrow.” Timothy W.
“I was taking my son to the ER for a possible corneal abrasion when I noticed the walk-in clinic. It was very close to closing time, but Dr. Baysden was beyond wonderful. The entire staff [was] so friendly, professional and helpful. I would highly recommend this urgent care facility to anyone. I don’t believe I have ever gotten better treatment anywhere for myself or my children, and I have been an ER nurse for close to 21 years.” Kellie W.
“It was a wonderful experience! I was terribly sick at the time of my visit, but Dr. Ballard explained everything to me and put me at ease. Best of all, she didn’t treat me like a lot of other walk-in clinics do, like I’m just a number and not a person with real needs. I will be returning to AFC/Doctors Express in the future for any needs that may arise. I honestly like this office and providers significantly more than my PCP.” Mary E.